Harmony Bank is a great place to work!

Harmony Bank is an equal opportunity and affirmative action employer. Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as protected veterans.

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Training Specialist

The training specialists are responsible for developing and implementing a training program that includes onboarding for new hires and ongoing training for all lobby staff, including Tellers, Personal Bankers, and Universal Bankers. Additionally, they are to provide internal support and customer service support to lobby staff. This role requires meticulous attention to detail, a strong understanding of banking regulations and bank policies and procedures, and excellent communication skills.

Responsibilities:

  • Develop an onboarding training plan for new hires for Tellers, Personal Bankers, and Universal Bankers.
  • Develop and present training on customer service, sales, and procedural training for Tellers, Personal Bankers and Universal Bankers.
  • Provide internal customer support for procedural questions.
  • Attend CSI and other vendor-provided training to identify appropriate training courses and assign them to staff.
  • Develop instructional materials, aids, and manuals.
  • Utilize Teams or other messaging/communication technologies for training sessions.
  • Produce and present customer service and sales workshops.
  • Educate team members about new product/service promotions and campaigns.
  • Oversee the development of product/service guides and training for team members.
  • Work with various Subject Matter Experts (SMEs) to facilitate specialized training.

Required Skills/Qualifications:

  • “Out of Box” thinking and teaching skills, creative and conceptual thinking abilities.
  • Superior organizational skills, excellent attention to detail and accuracy.
  • High energy, enthusiastic, motivational training style; inspires confidence.
  • Strong communication skills, both verbal and written.
  • Strong multi-tasking skills
  • Computer literate with in-depth knowledge of MS Office and web-based systems; visual aids technology.
  • Strong knowledge and ability to perform all phases of deposit operations, including Teller and Personal Banker duties, and according to bank policies and procedures.
  • Good knowledge of training procedures and techniques.

Education and Experience:

  • Minimum of high school diploma or equivalent and 3+ years of banking experience as a teller/personal banker; 2–4-year college degree preferred.
  • Working knowledge of banking regulations and bank-specific policies and procedures, expert knowledge of Core systems including NuPoint, Canvas, Teller, CSI Wire, Digital Banking Admin, Debit Card Management, etc.

Physical Requirements: 

  • Must be able to lift up to 15 pounds at times.  
  • Prolonged periods of sitting at a desk and working on a computer.

Position Type and Schedule:

  • Full-time
  • Travel to other Branches required
  • Non-exempt
  • 8-hour shift
  • Monday through Friday

Commercial Loan Processing Specialist, Garland Banking Center

The Commercial Loan Operations Specialist is responsible for performing a range of activities related to loan operations. You will ensure compliance with regulatory requirements and internal policies and procedures while providing exceptional customer service.

Responsibilities:

  • Book new loans and renewals, review and verify all data entered is accurate based on supporting loan documentation.
  • Review all documents submitted for new loans to identify any missing documents.
  • Prepare loan documents.
  • Work closely with the loan officer’s assistant.
  • Fund draw requests.
  • Identify and add tickles (exception items) to the system.
  • Scan and index all customer and loan documentation.
  • Maintain accurate loan records and documentation, ensuring compliance with regulatory and internal policies and procedures.
  • File and maintain all credit and collateral files.
  • Work with customers, insurance companies, and title companies knowledgeably and professionally.
  • Perform other duties as assigned by management.

Qualifications:

  • Knowledge of business entity types and required documentation.
  • Knowledge and understanding of commercial real estate documentation and recording.
  • Knowledge of construction and industrial loan documentation.
  • Knowledge of consumer loan documentation.
  • Excellent communication skills, both written and verbal, with the ability to communicate complex information clearly and concisely.
  • Strong customer service skills, with the ability to build and maintain relationships with borrowers.
  • Detail-oriented and able to manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office, especially Word and Excel.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Ability to work under general supervision and within a collaborative team environment.

Education and Experience:

  • High school diploma or equivalent required.
  • An associate’s degree in business administration, finance, or a related field is preferred.
  • Minimum of 2 years of experience in loan operations or related field.

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
  • Disability Insurance

Work Location: On-site, Garland, Texas

Marketing Manager, Garland Banking Center

If you are a results-oriented marketer passionate about driving business growth through innovative strategies, we want to hear from you! Apply now to join our dynamic marketing team.

Duties:

  • Develop and implement performance marketing strategies to drive customer acquisition and retention.
  • Plan and execute print advertising campaigns to reach target audiences.
  • Conduct market research to identify trends, customer preferences, and competitor activities.
  • Manage and update the company website using WordPress or similar content management systems.
  • Create compelling copy for marketing materials, including website content, social media posts, and email campaigns.
  • Oversee email marketing campaigns, including list segmentation, content creation, and performance tracking.
  • Utilize Google Analytics and other tools to analyze campaign performance and make data-driven decisions.
  • Collaborate with the sales team to develop marketing collateral that supports sales efforts.
  • Develop and manage marketing budgets to ensure effective allocation of resources.

Requirements:

  • Marketing management: 3 years (Required)
  • Proven experience in performance marketing, print advertising, and market research.
  • Proficiency in WordPress or similar content management systems.
  • Strong copywriting skills with the ability to create engaging content for various marketing channels.
  • Familiarity with email marketing platforms and best practices.
  • Knowledge of Google Analytics or similar analytics tools to track campaign performance.
  • Ability to collaborate effectively with cross-functional teams, including sales and design.
  • Strong analytical skills with the ability to interpret data and make strategic recommendations.
  • Experience in budgeting and resource allocation for marketing initiatives.

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Ability to commute/relocate:

  • Dallas-Fort Worth, TX: Reliably commute or planning to relocate before starting work (Required)

 

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