Harmony Bank is a great place to work!
Harmony Bank is an equal opportunity and affirmative action employer. Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as protected veterans.
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IT Support Specialist
Harmony Bank is seeking to hire a professional IT Support Specialist. The IT Support Specialist provides responsive and efficient technical assistance and support to end-users regarding computer hardware, software, and peripherals.
Duties & Responsibilities:
- Provide prompt and effective technical support to end-users via phone, email, chat, or in person. This includes troubleshooting hardware and software issues, diagnosing problems, and guiding users through resolution steps.
- Installing, configuring, and maintaining desktop computers, laptops, printers, and other peripherals. This involves installing new equipment, performing hardware upgrades, and ensuring devices function properly.
- Install, update, and configure operating systems, productivity software, and specialized applications according to organizational requirements. This may also involve troubleshooting software compatibility issues and resolving software-related errors.
- Conduct periodic diagnostics and testing to ensure optimal network function and minimal downtime.
- Manage user accounts, permissions, and access rights within the organization's IT systems. This includes creating new user accounts, resetting passwords, and maintaining security protocols to protect sensitive data.
- Maintains email and intranet services, adding and removing users and accounts.
- Collaborate with network administrator to review and analyze hardware and software needs; recommend changes.
- Maintain accurate records of support requests, resolutions, and troubleshooting procedures. This may also involve creating knowledge base articles and FAQs to help users resolve common issues independently.
- Performs other duties as assigned.
Required Skills & Abilities:
- Excellent interpersonal and customer service skills.
- Basic understanding of existing network programs and capabilities.
- Excellent workstation and network troubleshooting skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Associate’s degree in Computer Science or equivalent experience required.
- At least three years of experience in network maintenance and user technical support preferred.
- Banking experience a plus, but not required.
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health Insurance
- Health savings account
- Life insurance
- Paid time off
- Vision Insurance
- Disability Insurance
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- May be required to work on-call or long hours in case of network malfunction.
Work Location
- Will be on-site in our Garland branch.
- Must be willing to travel to all branches in Dallas County when necessary.
This position offers a competitive salary based on experience and skills. Join us in a dynamic environment where you can enhance your IT support capabilities while contributing to the success of our organization.
Lending Assistant
Provide administrative support to the organization’s Loan Officers by performing a variety of tasks, including preparing loan approval forms and packages and organizing and maintaining files.
Duties/Responsibilities:
- Work closely with the loan officers.
- Prepare loan approval forms to be submitted to the loan operations department, loan committee, and/or the Board of Directors.
- Prepare loan packages to be submitted to the loan operations department for document preparation.
- Order title work and closing statements.
- Work with insurance companies for proper collateral coverage.
- Maintain loan officer’s exceptions and submit proper documentation to the loan operations department to clear exceptions.
- Communicate with the borrowers.
- Receive and prepare draw requests and submit them to loan operations for payment.
- Order Inspections on draw requests.
- Manage loan officer’s calendar, schedule appointments, and organize meetings.
- Perform other duties as assigned by management.
Required Skills/Qualifications:
- Strong oral and written communication skills; ability to communicate effectively and professionally in writing, in person, and over the phone.
- Proficient in Microsoft Office, especially Word, Excel, and PowerPoint.
- Knowledge of commercial real estate loans.
- Knowledge of commercial real estate, C&I, and consumer loan documentation requirements.
- Knowledge of business entity types and required documentation, including CIP documentation.
- Knowledge of Title Policies and UCC filing requirements.
- Excellent organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
- Must have good time management and problem-prevention skills.
- Ability to work independently and as part of a team.
- Willingness and ability to adapt to changing business needs and deadlines.
Education and Experience:
- Associate’s degree preferred.
- Minimum 2 years of experience in an administrative role, or an equivalent combination of education and experience.
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health Insurance
- Health savings account
- Life insurance
- Paid time off
- Vision Insurance
- Disability Insurance
Part-Time Universal Banker
The Universal Banker position combines the Personal Banker and Teller positions. The primary responsibilities of this position are to assist customers with the paying and receiving functions of the bank, assist customers with opening new accounts, and provide customer service for new and existing account holders.
Essential Duties and Responsibilities
- Provide a high level of customer service.
- Perform processing of financial transactions, including cash transactions, with high accuracy.
- Identify customer needs and provide solutions.
- Handle maintenance and service requests for new and existing consumer and business customers.
- Assist customers with opening business and personal checking accounts, savings accounts, CDs, and IRAs.
- Must follow policies and procedures established by Texas Brand Bank.
- Performs all other duties as assigned.
Qualifications
- Part-time - Must be available Monday through Friday, 12:00 pm to 5:00 pm
- Must be able to work full-time when necessary.
- Previous cash-handling experience
- Strong listening skills, excellent customer service skills, comfortable asking questions and identifying customer needs
- Strong oral and written communication skills; ability to communicate effectively and professionally in writing, in person, and over the phone
- Ability to work independently and as part of a team
- Ability to take initiative, assume responsibility, prioritize tasks
- Must have good time management, organizational, problem-prevention, and problem-solving skills
- Ability to complete tasks or resume tasks despite interruptions
- Ability to work accurately with close attention to detail
- Willingness and ability to adapt to changing business needs and deadlines
- Ability to maintain confidentiality of information
- Possess a work ethic that includes neatness, punctuality, and accuracy
- Exhibit a professional appearance and friendly demeanor
- Must be able to report to any of our locations in Dallas County
Education Requirement
- High School Diploma or equivalent
Experience
- Cash handling: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location
Dallas County
Work Remotely
No
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