Harmony Bank is a great place to work!
If you’re excited to join a team that values trust, change, relationships, and community, send your resume to [email protected].
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Digital Banking Manager
Job Summary
The Digital Banking Manager is responsible for overseeing the bank’s digital banking services, ensuring seamless delivery of online and mobile banking solutions to customers. This role involves managing digital platforms, enhancing customer experience, ensuring compliance with banking regulations, and leading team members to provide exceptional support for our digital services.
Key Responsibilities:
- Oversee daily operations of digital banking platforms, including online banking, mobile banking, bill pay, and other related services. Ensure systems are operational, secure, and updated to meet customer needs.
- Provide expertise and support to customers with digital banking needs, including troubleshooting and resolving issues related to hardware and software. Ensure a remarkable customer experience in digital channels.
- Implement new digital banking products and digital service delivery such as digital account opening, test, and provide post-implementation support. Recommend product and service upgrades and enhancements to meet competitive standards.
- Develop bank staff to support digital banking services. Foster a culture of continuous learning and improvement, ensuring the team is knowledgeable about current digital banking products and services.
- Ensure compliance with all bank policies, procedures, and state and federal banking regulations. Balance risk to the bank while maintaining high levels of customer service.
- Prepare and analyze reports related to digital banking operations. Monitor product usage, system operation, and customer feedback to inform strategic decisions.
- Work closely with senior management and other department managers to maintain policies, implement new solutions, and participate in strategic planning for digital implementations.
- Demonstrate all Harmony Bank Core Values
Education and Experience:
- Extensive background in digital services or cash management within the banking industry.
- In-depth knowledge of digital banking platforms and technologies.
- Excellent problem-solving and decision-making abilities.
- Strong understanding of banking regulations and compliance requirements.
- Effective communication and interpersonal skills.
Physical Requirements:
- Must be able to lift 15 pounds at times.
- Prolonged periods of sitting at a desk and working on a computer.
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Harmony Bank is an equal opportunity employer. Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as protected veterans.
Commercial Loan Processing Specialist
Job Summary
The Commercial Loan Processing Specialist is responsible for efficiently processing, closing, and servicing commercial loan transactions. This role ensures that all loan documentation is accurate, complies with regulatory requirements, and is completed on time. The specialist will work closely with loan officers, underwriters, and customers to facilitate smooth loan processing and provide exceptional customer service throughout the loan lifecycle.
Key Responsibilities:
- Prepare and review commercial loan documents, including promissory notes, security agreements, and loan modifications, ensuring accuracy and compliance with legal, regulatory, and company standards.
- Manage the entire loan process from application to closing, ensuring timely and accurate submission of all required documentation.
- Work closely with loan officers, underwriters, credit analysts, and customers to collect and verify information, resolve discrepancies, and facilitate loan closings.
- Ensure all loan files meet regulatory compliance standards (e.g., federal, state, and local regulations, including RESPA, HMDA, and ECOA) and bank policies.
- Respond to inquiries, address concerns, and keep customers informed throughout the loan process to provide exceptional customer service.
- Input loan data into the bank’s loan operating system, maintain accurate loan files and update tracking systems to monitor loan status efficiently.
- Identify and address issues that arise during the loan process, ensuring that potential problems are communicated to the appropriate parties and resolved promptly.
- Generate and review reports related to loan processing activities, including status updates and compliance tracking.
- Maintain detailed, organized, and compliant loan files in both physical and electronic formats for audit and review purposes.
Required Skills/Qualifications:
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication abilities.
- Proficiency with loan operating systems and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently, manage time effectively, and handle multiple tasks in a fast-paced environment.
- Familiarity with lending regulations, including RESPA, ECOA, HMDA, and other banking industry rules.
- Ability to handle sensitive customer information and inquiries with professionalism and discretion.
- Demonstrate all Harmony Bank Core Values
Education and Experience:
- High school diploma or equivalent required; an associate or bachelor’s degree in finance, business administration, or related field preferred.
- 2-3 years of experience in commercial loan processing, loan operations, or a related field within a banking or financial services environment.
- Understanding of commercial lending processes, loan documentation requirements, and applicable regulatory guidelines.
Physical Requirements:
- Must be able to lift up to 15 pounds at times.
- Prolonged periods of sitting at a desk and working on a computer.
- This position operates in an office environment, with occasional need to work extended hours to meet deadlines.
Position Type and Schedule:
- Full-time
- On-site, Garland Branch
- 8-hour shift
- Monday through Friday
Harmony Bank is an equal opportunity employer. Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as protected veterans.
Mortgage Loan Processing Specialist
Job Summary
The mortgage loan processing specialist will verify, compile, and organize loan documentation, ensuring all requirements are met according to regulatory standards and Secondary Market and Portfolio loan requirements. This position involves acting as a liaison between loan officers, underwriters, borrowers, and other relevant parties to expedite the loan approval process.
Duties and Responsibilities:
- Prepare disclosures to meet TRID and various other government regulations.
- Coordinate with appraisers, title companies, and insurance agents to facilitate property appraisals, title searches, and insurance coverage.
- Communicate with borrowers, loan officers, and underwriters to satisfy underwriting conditions.
- Verify the accuracy of information in the working file and loan origination software.
- Work with investors to obtain final loan approval.
- Order closing documents through various systems
- Process files in a timely manner to ensure closing dates met.
- Stay updated on industry trends, regulations, and best practices.
- Maintain compliance with relevant regulations and guidelines, including but not limited to RESPA, TRID, and Fair Lending Laws
- Perform various clerical duties.
Education and Experience:
- High School diploma or GED
- 2-3 years mortgage loan processing experience required.
- Knowledge of Secondary Market Loans preferred.
Required Skills/Qualifications:
- Working knowledge of MS Word and Excel.
- Strong understanding of mortgage loan products, documentation requirements, and industry regulations.
- Ability to work independently and collaboratively in a fast-paced environment
- Flexibility to adapt to changing priorities and workload demands. Some overtime may be required.
- Ability to lift up to 30lbs
Harmony Bank is an equal opportunity employer. Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as protected veterans.